Fred S

Review of BOOTH CENTENNIAL HEALTH CARE L...

I work at a busy Toronto area hospital. A few week...

I work at a busy Toronto area hospital. A few weeks ago, on a Friday afternoon, I accidentally threw a small wallet containing my health card, my driver's license, and some other documents into the hospital laundry in my scrub suit. By the time I discovered my error, the laundry for the day had been sent to the Ecotex laundry facility in Mississauga. I emailed Ecotex to ask whether it was possible for them to find my lost cards. I received a prompt reply from the President of the company, telling me that a member of his administrative staff would be assigned to supervise the search, and that his staff would do their best. I received regular email bulletins every couple of days. I was told the search might take up to 10 days. Amazingly, on the 11th day, I received the email "good news!". Both my health card and my driver's license were found, and have been returned to me. Considering my carelessness caused the problem, and also the fact that these people have a very important job to do, I am extremely impressed by the excellent communication and the diligent work of the staff, following through, with a happy ending to my story. Thank you, Ecotex!