Alexander

Review of Seaview Chevrolet Buick GMC Po...

Bait-and-switch

Bait-and-switch

We went to the dealership 3 weeks ago, planning to buy a used Mazda CX-9. Everything went well in the beginning - we took a ride and proceeded to the purchase. Unfortunately, we couldn't negotiate the price (also they have a poster saying that they "already offer the best price", so "there's no point to negotiate"). But that's ok - the value was good, and the car was in a good condition.

During the paperwork, the salesman told us multiple times that they're going to "honor the price of the vehicle". I don't really know what he meant by this, but this will be very important later.

As usual, they tried to sell us an extended warranty (~$4000), but we said "no". After which things started go weird. The salesman disappeared for 10 minutes and came back with a new total hand-written (!) price on the invoice, which was $2000 higher than it should be (excluding extended warranty). He tried everything so we wouldn't notice that fact. But I did the math and calculated that the numbers do not match. I asked a straightforward question - why the price of the vehicle increased?

Then again he disappeared for 5 minutes and came back telling that they put a wrong price on their website. But wait, aren't you honoring the price, I asked? So he answered, that it's just a little more - not a big deal.

I was so annoyed! Do you think I have time for stuff like that? What a joke - not a dealership! We just got up and left immediately for the good.

BTW, we went straight to another dealership and found a much better car for the same price. So in some sense, I'm glad it all turned out like this.

P.S. It was in the middle of the pandemic, and we were the only ones who wore a mask (properly). What a disregard to your customers!

P.P.S. Have they changed the price on the website? Ha-ha, of course not!