Peter Strittmatter

Review of Engadin St. Moritz Bergbahnen

Beautiful mountains and perfectly groomed slopes e...

Beautiful mountains and perfectly groomed slopes every day. But unfortunately that is only one side of the coin. The other is the arrogance of the mountain railway operators: if something doesn't work, you first look for the culprit in everyone else.
An example: My day pass on the SwissPass was not recognized in the morning. But that was my problem alone. An error in the mountain railways was out of the question. When a new day ticket was to be loaded onto my SwissPass a good hour later thanks to the evidence provided, this did not work because suddenly a day ticket was already loaded. Which surprise! The next culprit was quickly found: the SBB, which would have introduced the cable car functionality without involving the cable cars.
If you don't want to miss this market, you should also take responsibility for the offer. As far as I know, there is no obligation to participate in Snow'n'Rail. Apart from that, this behavior towards a guest does not quite correspond to the textbook of the tourism industry.