2 Stars is generous. The rooms were great. especia...

2 Stars is generous. The rooms were great. especially the Presidential suite that we paid quite a bit in order for some long needed pampering. Covid must have hit this hotel extremely hard. They were SEVERELY understaffed. No Room service was available. No bell men to help with bags, getting dinner or any other meal was a challenge to say the least. We resorted to going to CVS to get things for our room. There was no mini bar, no coffee maker and even the champagne vending machine was out of service. For the amount of money they collected it seems plausible that their services should be better than staying at the Westin.