Susan Taylor

Review of Kendall Regional Medical Cente...

1. Heparin IV bag wasn t changed when empty for s...

1. Heparin IV bag wasn t changed when empty for six hours.
2. Room absolutely filthy with trash and used syringes on floor which I photographed and discussed with several nurses.
3. Husband has both right and left hand/arm broken. Breakfast just dumped on tray. I arrived at 0930 and he had not been fed, nothing to drink, and breakfast was cold...he is incapable of feeding himself. If I hadn t been able to come by he would have gone hungry and not eaten.
4. Very rude nurse stripped filthy linens from adjoining patient s bed and dragged across the foot of our bed while I was feeding him, filthy pathogen laced dust flying everywhere. This same nurse proceeded to rip into me for 10 minutes about something...in Spanish. I DONT SPEAK SPANISH! and told her so. She said she was sorry but then DIDN T REPEAT IT IN ENGLISH! I spoke to several staff today who told me straight up they didn t speak English at all. Good grief.
5. Filthy blood soaked pillow at foot of bed all day. I finally just kicked it out of our space at 1700 hrs after multiple request from nurse.
6. Husband has still not been given a sponge bath and is filthy, blood all over face, mouth, nose and cheeks, head and hands.
7. Two full days and despite multiple request we have not been able to meet and speak with hand surgeon. It s not that we missed him, he just never came by.
8. Tentatively this same mysterious hand surgeon has scheduled hand surgery for this Sunday, in spite of no communication with me or husband. How friggin pompous is that. NOTHING IS GOING TO HAPPEN SUNDAY UNTIL THIS SURGEON SPEAKS WITH US. WE decide if we elect to have this finger surgery, NOT the surgeon. He gives us options and if surgery is one then WE decide, NOT the surgeon.
9. In spite of watching at least six nurses at the nurses station laughing and playing around with their iPhone was told to get my own water pitcher of water.
10. Not my job was the general attitude...many requests or concerns were met with I don t do that but I will tell so and so . And then it never happened.
11. Room bordered on filthy, trash on floor, trash can overflowing with pathonogenic medical waste.

Honestly the list just goes on and on.

My husband is still a patient in room 321, Mr. C. Frankenfield. If you want to discuss this forget about us calling you...you come to our room and we will discuss it person to person. From the complaints it s pretty obvious whoever is responsible for all of this is either just playing lip service, is incapable, or just plain unwilling to do anything about this.

All of the complaints listed in these reviews are spot on and mirror ours and are deserved. And you know them, yet appear to not care...the same general comments haven t changed and yet no disposition.

I agree with the majority...this is the worst hospital we ve ever been in, including those in the Bahamas.