My opinion I want to serve to improve

My opinion I want to serve to improve
1- When the patient is taken from the operating room to ICU, I think they should have a specific schedule at two times of the day for a family member to receive a portion of the patient, at this time they leave you waiting, or the nurse says call in an hour , or it happens that you speak little English and you cannot know either, or how it happened to me that I called and they told me and someone called for the same.
2 - I think that in general in that hospital nobody is friendly, because you are working staff of the hospital and nobody is willing to help you or even look at you or say good morning.
3 - My newly operated uncle takes him to the living room and they don't clean him, he asks for it and they don't pay attention to him, the poor old man with a bad smell.
With all my heart, train your staff a little more ethics in their treatment and attention