My fiance took my pet here this past week to disco...

My fiance took my pet here this past week to discover what type of allergies he has and when I received the itemized invoice, the invoice was very confusing. There were 2 separate line items of charges and there was little or no explanation provided to my fiance when she left about the 2 columns of charges.

When I spoke to the office manager about this a few days later, she claims that she has never seen 2 separate line items charged when an invoice printed. Plus, they charged me a separate $45 to ship the test they had performed (instead of them just indicating next to the description of the test that shipping was included and including this charge with the charge for the test). So, basically, I am paying for their costs to ship the test out (its terrible and a joke). The office manager told me how no one has ever called to discuss this, but I thought this was a terrible excuse. I asked to have it removed and she said they couldn't because it was a "vital" part of the test. Imagine that, they couldn't take $45 off of my bill because its their cost to ship it after spending over $700 with them for my 1st visit (and I still have to go back in 3 weeks for a follow-up).

If you decide to consult with them first, get a line-by-line item description of all possible tests to be performed, including any products they give you before taking your pet here. As good as the initial exam and their thoroughness may have been, when you plan on spending this much money, you want to know what you are spending to take care of your pet. I will NOT RECOMMEND or REFER others to them because all it seemed the office manager cared about was their bill being paid, not keeping a good customer over $45.