Juan Ricardo

Review of Crowne Plaza Houston Galleria ...

I love the decor and location of this hotel. Howev...

I love the decor and location of this hotel. However when checking in was told they only had an accessible room and would move me the next day. When I entered the room the smell slapped me in my face. It was distinct and I wont go into details. I notified the front desk and that was that...except for the headache I developed from the smell. Just didnt feel like they went the extra yard customer service wise. Paying for an unsatisfactory room just doesn't seem fair. Finally a year after Harvey finally having work done on home and been staying in hotels at my own expense. Love crowne plaza but left with bad smell this time.