The customer service is horrible. I was out of sta...

The customer service is horrible. I was out of state, had to go to the doctors, called kaiser to see what to do, followed their instructions completely. Came back, sent in bill for appt and pharmacy, they denied the claim saying I didn't go to emergency or urgent care (noone told me to). I had to appeal that, and won. But 12 weeks later, and 6 phone calls to the girl handling this, still no check for my pharmacy bill. I used to be impressed with Kaiser, but for the last 3/4 years they have steadily been going down hill!