I really don't want to give any star of this place...

I really don't want to give any star of this place. The receptionist is rude. The wait is long. I didn't know that I should make an appointment so i just walked in. They told me the wait is 1 hour but I ended up waiting for 2 hours . When I called back, there is no option of for talking to any body but the machine. I would never go here again.