Susan Henderson

Review of Gateway Buick GMC (Dallas, TX)

If I could, I would give this dealership zero star...

If I could, I would give this dealership zero stars. We were contacted by a salesman today about a 2019 Acadia for $26,388. When we got to the dealership I confirmed the Acadia would be $26,388 plus TT&L. We went on a test drive and I told them we may or may not trade in my car depending on the deal. After going back and forth they offered $4,500 less for my trade-in than I received at another dealership. I wanted to move forward without the trade. I was then told they had to receive a trade because they would lose money. I asked why we were not told that up front and he said the manager just told him. The website showed the price we were quoted and then changed after we left. I did buy a Buick at another dealership.