Scott Simpson

Review of Seven Springs Mountain Resort

My wife and i checked in Friday, after yelling at ...

My wife and i checked in Friday, after yelling at what i assume was an I.T. employee about the equipment she has to use, the woman at the front desk was very rude and dismissive to us. When we were give a room on the 4th floor, which is the pathway to most of the resort, we asked if the room was in a heavy foot traffic area, and she replied very bluntly "I dont know" Really? Glad the front desk doesnt know the layout of your resort. Second issue, that night we went to Timbers restaurant for dinner, as the host tried to get us a table, 2 servers both yelled at him, that they cant handle anymore tables and we were shown to 3 different tables before we could sit. Third issue, I had bought a visa debit card loaded with $200, (which clearly states accepted anywhere visa debit cards are used), so i wouldnt have to carry cash, before arriving at resort. I used it to pay for 2 visits to the bloody mary kiosk, but when i tried to use it at the foggy google the server, named Taylor told me they do not accept these cards. I told her i used it twice already, and without even trying to use it she said it wouldnt work. A few hours later, we went to the 7/10 Bistro for a snack, our original waitress brought the check and collected it for payment,(using the visa gift card) but low and behold who happens to be there also? Taylor, who once again without using the card says that she already told me once the card won't work and she needs another form of payment. I produced the 2 receipts i had used the card for prior and was told those people are new and dont know what they're doing. Zack at the front desk was very helpful in addressing the issue when brought to his attention. He got the manager on duty to come talk with us who told us, yeah we've had issues with these cards before and that was pretty much what we got out of that meeting. Those issues aside, the only way to charge things to your room is to carry around a piece of paper they give you at check in, instead of just using your room key. The all day wrist bands (during autumnfest at least) hardly cover any worthwhile activities and prices for food and drinks are high. We've been here plenty of times, sometimes stay at resort, sometimes rent a condo on property from private owners, from now on we will try a lot harder to find a condo.

UPDATE: 10/18/19. Robert from 7 Springs called and addressed our concerns and issues with our stay. He took the appropriate measures to make things right and assured us that the issues would be addressed on their end as well. Thanks Robert!