Chantel

Review of GAIA Hotel & Reserve

Think twice before booking.

Think twice before booking.

I booked my stay over the phone and the hotel s sales manager Sandy did not mention anything about the cancellation policy.

After booking I learned this hotel charges the entire amount of your stay and if you cancel they do not give refunds. I wasn t aware of this policy and couldn t get there because of severe weather conditions. The hotel owner refused to give me a refund (keeping almost $1400) citing the policy.