Charlie Watkinson

Review of UK Broadband

We chose to try Relish as our BT line was broken. ...

We chose to try Relish as our BT line was broken. The onboarding was just fine and everything came quite quickly. However, when we decided to return the hub and cancel our contract five days later because our BT line was fixed and we could get excellent speeds it has been like pulling teeth.

I called to cancel on the Saturday, However I didn't get a confirmation email (given I had 12 during the onboarding this seemed strange) the return pack didn't come on the Tuesday, so on Thursday I had to call back.
Returned the package next day delivery and after ten days no contact from them so had to call back. Promised refund within 5-10 days, it's now been nearly a month. I have to call back again. Christ.

It isn't on the consumer to handle your offboarding.
You've lost a return customer and many referrals given a lot of our friends are renters or SME owners.

Just...no. I do not recommend using Relish unless you are a masochist and like to do their work for them.