I have not been to this place but planning on goin...

I have not been to this place but planning on going tomorrow. I have never been more intrigued by reading reviews as I am reading about this place. Only 5 stars or 1 star. Seriously? What the F is up? Is it a joke? What am I missing. On one hand there are happy families who see well maintained animals and great staff and then on the other terrible conditions and a whack job owner who makes you listen to him sing. I'm going just to see where I fall in the reviews.