I was staying with a group of people at the hotel ...

I was staying with a group of people at the hotel and one of our rooms was found to be infested with bedbugs. We are regular travelers and in thousands of combined hotel visits none of us have ever experienced such unwavering indifference and unwillingness to right the situation. We were so grossed out and upset by the way it was handled, we cancelled the duration of our visit and booked another hotel in town.