Shelly Moore

Review of PUBLIC CHICAGO | AN IAN SCHRAG...

Very sexy boutique hotel located in the gold Coast...

Very sexy boutique hotel located in the gold Coast neighborhood, which my husband and I have come to love while visiting the city..( no screaming sirens, taxis, or bachelorette parties outside our hotel). Set among beautiful brownstone homes with immaculate gardens, great for a walk while staying. Very close to Lake Michigan, you can see it as you come and go from hotel. Nice amenities, such as a couple of old school cruiser bikes to use complimentary..(first come). The library and staff there is great for espresso in the morning...great vibe with fireplace to chill and read paper or plan the day (hint no coffee makers in room, u can find that at the holiday inn). We ate at the Pump room for the first time, breakfast twice and dinner one evening...really great!!!! One of our better meals.
The room is great..depends what your up for...we enjoyed the awesome bed and great linens...we often bring our own, just in case. no need here! Loved the second area in the loft...amazing down filled sofa!! The color palette was a particular fave of mine, everything is white, ecru, and cream!!!! just beautiful. Huge windows with gorgeous drapes. Bathrooms a tad small...(hard to compare to Rad Blue another fav. of ours)!@# Downside....the staff seemed a bit disconnected, young bell hop out front told us incorrectly we could reserve bikes for the entire day by calling down in the morning,
neither is true, must be ready to roll when you reserve them and 4 hrs is the max. Neither criteria is unreasonable, but we did have to change our plans after finding this out!!! And the most frustrating issue happened when we were checking in, "Eric" at the front desk asked us if we would like to "upgrade to a nicer room for $25", hmmm I say, that reminds me we took advantage of an offer you had 15% off rate, $25 hotel credit, and COMPLIMENTARY upgrade if available. Clearly it was available ...he was offering it to me if I was up to paying for it!!! after he caught up with our reservation particulars, he says...oh sorry there is nothing available!!!! ARE YOU KIDDING ME? are you a car salesman part time??????? slightly furious with the obvious snub, and against my husbands suggestion, I get online as well as call reservations an hour later from our room and find out in fact there were upgraded rooms available for the duration of our stay!! Imagine that! Last they did not take the hotel credit off my bill and had to politely remind them of this at the front desk!! so confused about their own packages they are!
Can't quite get the snub out of my crawl and after reading so many of the previous reviews, seems like they aren't paying too close attention to their "service housekeeping"
It's a shame...its a cool hotel otherwise!