Location is confusing. Customer Service isnt very ...

Location is confusing. Customer Service isnt very good.asked a staff where is the location of the lodging.they asked me to wait and didnt get back to me. And stuff working there isnt familiar with the lodging area. Misled me further then i am suppose to go.causing me to sweat profusingly under the hot sun... very unpleasant experience. Resort should provide transport from entrance to lobby .may it be guests or resort stayers