C

C.Velez

3 years ago

Gave birth to my 1st child here in January. Most n...

Gave birth to my 1st child here in January. Most nurses were nice but would disappear for hours. We would get woken up constantly throughout the night by staff. The billing department is the most unorganized and so unprofessional. The day I was being discharged a lady came in and told me I needed to pay my deductible. I made the payment and they still have not returned my numerous calls to speak to a supervisor because my deductible thru my insurance was paid with other medical bills. I've recieved bills but everytime I call I get the run around that they are still going back and forth with my insurance and my account is on hold. I've requested a refund numerous times as I'm not working and they are refusing to give me my money back. I get a different answer everytime I speak to someone. I'm on the verge of getting a lawyer to manage this situation because no one is giving me an answer. I wish I never came to this hospital. I've received better care at wyckoff hospital but this place came highly recommended. This hospital is the worst!

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