I'm only giving this facility 1 star, because I'm ...

I'm only giving this facility 1 star, because I'm not able to give it anything lower than that. My grandmother has been a resident there for over two months, and we have had nothing but trouble with them the entire time.
First of all, the case manager (Chris) is extremely impersonal and displays a blatant lack of empathy for someone in her position. She will never answer phone calls, and in the event that she does, she has one of her assistants return your call. I honestly don't understand how a facility like this would have a person like her dealing with families.
Despite our family's expressed desire and protestations, my grandmother was placed on a floor that is inhabited solely by dementia patients. This would be fine if, in fact, my grandmother actually had dementia. She doesn't, but has been treated like she has dementia by the nurses and PCAs in the facility. She also was put in a restraint chair on two occasions, because she didn't want to be in a reclining position in the chair in her room. There was also an instance where my grandmother needed to return to the hospital to be treated for pneumonia. While she was there, I attempted to make arrangements with another facility for her rehabilitation. When inquiring as to her medical status, Fellowship Manor told them that my grandmother was infected with MRSA, which she most definitely was not. They also told them that she had a "difficult" family, which is very unprofessional.
Lastly, there have been numerous problems with the facility losing or giving my grandmother's clothing to the wrong residents. This should not be difficult considering the clothing is labeled.
My grandmother and our family has been through hell dealing with this facility, and she has on multiple occasions expressed that she'd rather die than stay there. Beware.