I broke another rear spoke on my 6500 (4th one in ...

I broke another rear spoke on my 6500 (4th one in 6 months) and asked Trek of Tampa to replace the entire rear rim so I would not have to keep coming back. Its a few years old and is not a product of bad manufacturing or abuse. While they were replacing the rear rim I asked them to true the front rim as well. Several days later I got a "your bike is ready" phone call stating that they had replaced the spoke . . .

So I again requested that they true the front wheel, and 2 hours later got called saying that it was done . . . well, apparently I did not make the request clear enough. When I got the bike back and noticed that the front was still crooked, I was rudely told that I never asked to have that done. I will NEVER go back.