I hadn't realized thus building wasn't labeled as ...

I hadn't realized thus building wasn't labeled as "Time Warner" anymore, so I got lost the first time I looked for the local branch. I love the new layout, it's much more welcoming and user friendly. The more open space makes you feel less like impending doom is lurking and more like a customer with questions for people with answers. Coyld use more chairs/bigger waiting area, as it's usually busy and backed up, but they've got a small tv so you're not staring awkwardly at anything but the people surrounding you at least. Customer service is cheery from my experience. Pushy, but cheery.