Melissa Rollins

Review of Mandarin Oriental Las Vegas

We stayed 2 nights here and overall had a good exp...

We stayed 2 nights here and overall had a good experience. Some of the perks that were listed for diamond members didn't seem accurate. The coffee wasn't actually free. They give a daily credit which isn't enough for breakfast as pancakes alone are $20. Also the complimentary 2 mile car service didn't seem to exist. They always said they only have one car and it was currently being used by a VIP guest and that they'd probably be back in 30 min. We never actually saw the car though and ended up just walking or ubering. The fridge in our room didn't work. They said they would fix it but never did. Housekeeping was great and kept refilling our ice for us and the rooms were nice. We had a view of the strip and the location is good. They also had some sort of leak that caused a power outage on the 8th floor by the pool. They didn't put lights or signs out and the hallway was very dark. The pool was nice though and service was good as well. They brought around ice and extra towels and did a very thorough cleaning and organization at turn down service. I would stay here again.