A lot of disappointment, we booked an apartment on...

A lot of disappointment, we booked an apartment on the second floor, and we got some kind of cumez from the room in the hotel, which looks to the wall and the land distant perhaps a meter-two of the windows. We turned to the reception, which had no solution, saying that all of their rooms were like that, we asked that we talk to some superiors, but this is obviously not a practice. Certainly the cardans will not see us anymore.