Heritage is the management agent for my residentia...

Heritage is the management agent for my residential HOA. I rarely have occasion to contact your office, but I had an great experience this week with Jenny Hertz. I worked in property management for my career and supervised a large portfolio spread across the Southeast. I say this to explain that I understand the importance of quality customer service to a successful business and I can easily identify someone who has the right skill set and personality traits. Jenny was amazing in her communication and listening skills, attention to detail, follow through and follow up, and was from start to finish so very professional, helpful and friendly. My problem was not huge, but it was important to me and Jenny made me feel that it was equally important to her. Jenny definitely is an asset to Heritage who represents you very well and she deserves to be acknowledged for her outstanding work on your behalf. I am happy to share this feedback with you and bring my experience to your attention. I have owned my home for nearly three decades and we homeowners and our HOA have worked with several management companies over the years. If every person I encounter within Heritage is of Jenny Hertz's caliber and professionalism I will continue to be a very happy customer!