I upped my insurance level for a specific reason: ...

I upped my insurance level for a specific reason: to have coverage for ostomy supplies. After my coverage for the $1200 in ostomy supplies was used up I was suppose to go through government cost-sharing. Switching from one to the other proved to be a huge hassle and I ended up being out $300. I called Alberta Blue cross and explained the situation and they could not lower my insurance back down. They can't for 24 months! That is ridiculous. The lady I was trying to explain my situation to was not comprehending very well either - I had to explain things to her twice. I used to be happy with this company but not anymore. I have been a client for years so I don't understand why this couldn't of been fixed for me.