Jennifer Bateman

Review of Orchard Park Veterinary Medica...

Because of covid 19 veterinary clinics are cut to ...

Because of covid 19 veterinary clinics are cut to 25% staff. Leaving 1 vet and limited staff to try and see patients and give them the care needed. I called everywhere for 2 days when i realized it was time to let my baby go without help. On May 2nd My dog Buddha of 13 yrs quickly deteriorated and i knew i had to find someone that could help him because My vet office told me they couldnt get him in for a week so i called Orchard Park. I was scared because i didnt know how they would be. They told me not to worry and get there when i could and that they would get me right in without waiting in my car. Every person i met was so kind and compassionate. You could see the genuine care in their eyes. I was hysterical so it took me a bit to answer questions. They didnt mind. They understood. They took their time to explain everything that would take place and ask me if i wanted to hold him during the process. They gave him something to relax him and told me to take as much time as i needed with him and after it was over told me to stay as long as i needed. The compassion didnt end there. I had called Monday to ask about a special urn i wanted and hearing the hurt in my voice she told me they would like to have their counselor call me if that was okay. I dont know if i would of made it through this without them.... I never thought that i would consider another Vet but i am going to transfer my other babies records there when this is over.