David Woods Review of McGeorge's Rolling Hills RV Su...
Absolute worst experience I have ever had when try...
Absolute worst experience I have ever had when trying to make a purchase. I was looking to make our first RV purchase so I started looking online on RV trader and RVT. I found a 2019 Coleman 300tq toyhauler that looked like it would work very well for my family at McGeorge's RV. We do a lot of fourwheeler trips so the toyhauler part was necessary. I did an online request to see if the unit was available. I got a call from a salesman named Cody and he told me the unit was available still. I told him what I was looking to spend so he said he would work out some numbers and get back to me. Later that day he emailed me a price that I was comfortable with so I told him I would be in Saturday to look at the trailer. Friday he called me and said another Camping World location was requesting to have the unit transferred to them and the only way to block the transfer was for me to put down a $1,000 refundable deposit. I reluctantly did so because my family was excited about the trailer and i didn't want to miss the opportunity to get it. Saturday morning it took us almost 4 hours to get to McGeorge's RV but family was still excited the whole way. When I get inside Cody was finishing up with another customer so we walked around the camping store picking out the stuff we were going to get for our new trailer. When Cody was finished he took us out to look at the camper which they had sitting right behind the building for us with a sold tag on it. As we walked in the unit my wife noticed that the interior was a dark brown when it was suppose to be a light cream color. I walked into the toyhauler part and noticed that it did not have the Happijac bed like the listing said and also displayed in pictures. This feature was very important to us for sleeping an extra 2 people. Cody didn't know why these features were different so I pulled up the email that he sent me with pricing and stock number and saw that the stock numbers did not match. He went inside to figure out what was going on. When he came back out he said he was sorry but they dont have the other unit but they have 2 others at different locations that they would get 1 of those transferred but wouldn't know anymore about it til Monday. At this point I am very disappointed but we went inside to see if he could find out more about the other units. He was going back and forth talking to a manager that at no time ever came out to speak with us directly but did offer a $100 dollar gift card to their camping store which we would get at the time of purchase. I feel my Saturday is worth more to me than that, that barely covers my fuel cost for getting there. Monday afternoon comes around and still nothing so I called to find out what was going on. No answer so I left a message. Cody returned my call later and said none of the units available had the Happijac bed but they were in contact with the manufacturer to see if they were building any with Happijac or if McGeorge's service department could install one. He then got back to me through text message the next day, after I again had to call and said he was waiting for manager to make a decision on what to do. He called me later and said he was ordering the parts so they could do the install on the unit they had there and it would look exactly as it does when it comes from Coleman. I wanted to pick up on Friday July 5th because we had a trip scheduled for my son's birthday on 19th and he said that would be no problem he would have everything done by Wednesday July 3rd. I was also having a 2nd A/C unit installed. I text him Friday June 28th just to make sure we were still on schedule and he said yes. So again we are excited and waiting for the day to go pick up our trailer. On Tuesday July 2nd I called again to make sure we were still on schedule but Cody was off that day. A couple hours later I received a call from the sales manager, I think his name was John Martin. He tells me the Happijac bed is not going to happen that the dimensions are wrong and they cant make it fit. He said we are sorry but you can buy the unit we have here. Wow

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