Ziaedeen Saadat

Review of Modern Toyota

About a month ago I had called for an appointment ...

About a month ago I had called for an appointment for an Oil Change. I made the appointment for 7:30, I showed up at 7:35. Pretty busy morning in my opinion as multiple people were bringing in their vehicles for work. The service adviser greets me and asks what work I need to have done. I told him an oil change, and said I made an appointment, I know I'm a little late, do you think you can have this done by 8:15 at the latest. I also asked how to long would a zero point calbiration take because I have a VSC Trac and VSC Off lights turned on in my car from an OBDII computer being stuck in there instead of a toyota computer, he said about 1 hour a little bit more, I said never mind I'll come back for that. He checked his clock and said yea it shouldn't take more than 30 minutes. The reason I ask because I work on North Point Blvd by University, quite a drive for me to get to work by 9am. I came before several other customers, that had service work, all of them left before me in their cars (I saw them come in after me and watched them enter their cars... maybe they had something simpler than an oil change to do). 8:35 rolls around, I don't see my car anywhere it has been close to 1 hour and no sign of my vehicle, being ready. 8:45 rolls around, I see a technician come around and drop off my vehicle. I'm thinking ok if I speed out of here I should make it just a little late to work. 8:50, my 4runner is still sitting there, no sign of my service adviser so I can pay and leave. I walk up to the Service stands and ask another adviser because mine is no to be found, and say to him, "Excuse me sir, that's my vehicle, I'm not sure where my service adviser is, but I'm late for work can I pay through you?" "No you can't, he's going to go get your paper work" 8:57 Rolls around, service rep waves at me to come over, I'm outside of the new waiting building anxious to get in my vehicle. He comes and tells me the total, and mentions that there is a clicking noise in my car, and that is probably why my VSC Trac and VSC Off lights are turned on in my 2003 4runner. Sorry to break it to you, but that noise has been there prior to the lights coming on, even though I explained him why the lights were on when he was checking me in, no matter, I'm already late, told me the total, I told him keep the change b/c I'm already late to work. I hop in my car and speed off. Oh no, but this lengthy story of why you'll be the absolute last resort for me servicing my vehicle with you guys is not over. Not only did it take twice as long for an oil change, plus I'm staring at my vehicle for my adviser to go get the "paper work" (which was one sheet of paper), BUT, I have no oil change sticker in my vehicle at the top left of the windshield... the technicians left the old one up there...AND you didn't reset the maintenance light that turns on when the 4runner tells me it's time for another oil change. So you couldn't even get an oil change right, and it took you twice as long to do. I ended up doing your job by resetting the light myself and writing down when I had the oil change on a piece of paper. Thanks Modern Toyota you guys are awesome, oh by the way the adviser never said sorry it took so long. Wonderful Customer Service... super stellar. Any real mechanic will tell you it shouldn't take that long for an oil change, maybe if you're doing it on your own, and don't have thousands of dollars of fancy equipment at your disposal. Futhermore if you can't get a simple oil change done properly, what makes you think I want you looking at my vehicle or anything more complicated.