Purchased and used software for a card scanning so...

Purchased and used software for a card scanning software that would allow us to upload business cards into Dynamics CRM. After an update, the application no longer worked. I put in a request for help with this and I've been pushed of multiple times. As of today, it's been about 7 months and there still has been no fix for the software. At this point, we've written it off and will not be purchasing software from Seelogic again.