Deanna Carmichael

Review of Puente Hills Chevrolet

My husband and I purchased a used vehicle from Pue...

My husband and I purchased a used vehicle from Puente Hills Chevrolet yesterday - our experience was mostly very positive.

Best parts: There was a dent in the front quarter panel, and they agreed to handle repair costs on that for us (this came from Doug, their internet manager.) We worked with salesmen Luis and Ischmael - both of whom were amazingly helpful. Luis was especially on it.

Worst parts: We found the car we were looking for on their website first; we had reached out via email and had agreed on an out the door price prior to arrival. They raised the internet price before we came in, and then whoever was upstairs running the numbers tried to say that the price we had agreed upon wasn't available. Thankfully, my husband brought in the printed emails and we were able to get them to come back down to what they originally promised. Our wait to get into finance was super long. This was offset by the free food and great customer service offered by Luis.

Ultimately, I think we would shop here again - we would definitely ask for Luis or Ishmael to help us out with sales. If you choose to come here, just make sure you're paying close attention to the financing docs, the sales price, etc. We got the vehicle for the price we agreed on, but ONLY because we were paying super close attention to the paperwork.