Bertrand Daval

Review of PULLMAN PARIS BERCY

The hotel allocated us a bad room (1 missing bed f...

The hotel allocated us a bad room (1 missing bed for the 3rd occupant) and had a hard time admitting its mistake before finally fixing the situation. It is a striking fact that in France, you have to raise your voice to win your case. A simple apology would have totally satisfied us and we would have changed rooms without any problem. A little customer service training would not be superfluous, especially for a hotel that has pretensions.
Fortunately we ended on a much better impression with Laureen who obviously knows her job perfectly. Thanks to her!