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Alanna Wykoff

4 years ago

For a highly recommended hotel this place was beyo...

For a highly recommended hotel this place was beyond disappointing. I would have thought it a splurge night in a fancy hotel but was incredibly surprised that our hotel room smelled terrible. Like...they just cleaned the carpets after 5 years of use and it hadn't fully dried out. Our windows had finger prints all over it and even initials that a kid left on them, so not the fun *clean* view we were hoping for. The glass on our desk also was covered in hand prints. The bathroom sink had quite a few hairs left in it and to put the cherry on top of the cake, our entire bedroom was illuminated by giant football stadium lights (that are used to light up the outside of the building) and the curtains didn't properly overlap which made it rather difficult to sleep with all the light filtering through.

Also, we got cold at night and opened up the closet to grab an extra blanket...there was no extra blanket. It was clear, that this place puts more money into their lobby and gardens than the rooms.

Then we were charged 2x for something we only used one of and when we called to inform them of this, there wasn't a single "I'm sorry" at all. Really disappointed with this place. You'd have a better time at an air bnb.

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