Hratch Bird Review of Omni Rancho Las Palmas Resort ...
Hotel property and the rooms were clean. Food ord...
Hotel property and the rooms were clean. Food ordered by the pool was above average. Checking in and out was a breeze. Staff was friendly and helpful.
The pool management and staff was below average, however. Friday, the main pool had a lifeguard, but Saturday it did not? The main pool had several kids and adults on Saturday and not once did I see a lifeguard in the 5 hours I was sitting there. Unacceptable. Also, on the same day, there was a big group of adults who ordered food by the main pool. When their food arrived, they were served and eating the food while standing in the water. I saw a couple of items fall into the water. Really gross. Meanwhile, there was a pool supervisor who said or did nothing. Instead, he was too busy making sure the 4 moms sitting in front of me did not have glass cups. Not cool. Overall would stay there again, however would have to be careful around the pool.
Comments: