Reason Rules

Review of Holiday Inn UCF

Bedbugs!!! Checked in to what appeared to be a typ...

Bedbugs!!! Checked in to what appeared to be a typical Holiday Inn, first clue of what was to follow was a room that felt unclean, which we overlooked as our booking was one night. Then when we retired, there was unmistakable body odor on the pillows. It was late so one night of nasty we were going to try and live with. But not bedbugs; felt crawling on my skin at around 5am. Called front desk who sounded surprised, operator said he d never heard of this in 10 years. Eventually maintenance and housekeeping came in. They were on the defensive and downplayed the dead bedbug that I saved for them, in addition to a new swelling the size of a quarter on my forearm from a bedbug bite. Customer service was terrible, but they did give us the corporate contact to forward complain. If this happens to you, then you can read this review and see through their denials and gaslighting.