The customer service seems to go downhill every ti...

The customer service seems to go downhill every time I visit Schomp BMW to service my BMW. Before I was scheduled with the same service consultant every time I came in for a visit. Now it's whomever is available. Then I request a specific loaner car because that's what I would like to lease next, and no effort was put into fulfilling that request. Lastly I bring my loaner back in and almost get hit by a worker driving through a stop sign fast to pull another loaner back into the garage. I was not happy. At least I lease so I walked out without paying a dime, but I assure you for the customer service and experience I got, I'm glad I didn't pay anything. I pay for luxury and expect professionalism and attention, both of which are lacking when you staff the service department with 90% high school students.