I took my BMW 325ci convertible in to have the 2 h...

I took my BMW 325ci convertible in to have the 2 hinge covers replaced or repaired (They cover the openings where the top frame retracts when the top is down.) It took 2 hours for the service advisor to come back and tell me that it would cost $1200 to repair the two small plastic covers because they were only available in assemblies that cost about $500 each. He was very polite about it and understood that I probably wouldn't want to spend that much. Schomp did wash the car and vacuum it out nicely.
After I returned home I spent a little time on several BMW online forums and found an example of the repair. It took me about 30 minutes and $6 worth of parts (purchased from Schomp) to repair both hinge covers using the existing covers and a bit of thought (not much.) All is working fine and I saved $1200 that I didn't really have.
I gave Schomp the same rating as the forums. The dealer was rated well for "purchasing experience" but not service.
Who knew?