Evelyn Martinez

Review of Schomp BMW

I purchased a vehicle back a month ago. It had min...

I purchased a vehicle back a month ago. It had minor damages that they agreed to fix. They fixed the damages and gave me a loaner. I took the loaner back and left my garage door opener in the car. I called not even 2 hours after me leaving stating I left it. (You would think they would check the car and if anything left they would put your name on it and give a call) when I called service was gone for the day. The gentleman that answered the sales department went out and looked for it and couldn t find it. He suggested calling on Monday. I called Monday, no returned call. I called Wednesday, no return call. And I called Friday no return call. I live an hour and a half away from this dealership and they even suggested me going back to look for it! Instead of someone calling me back and THEY look for it. On top of that I have also been waiting on a call from a manager because my temp tags expire in 2 weeks, and the sales manager said if I didn t receive anything in the mail they would extend my current one. I truly believe they are fake and nice to you to sell the car than once you need something that s not a sale, they don t care. I usually don t write reviews. They are a waste of time. But I spent $43,000 on a vehicle and all I m asking for is assistance for my temp tags and my own belongings back! Customer service brings customers back to purchase additional vehicles or even referring a friend or family member. Customer service sucks!