Meka Chu

Review of Shoes-N-Feet

I have to admit I am a difficult customer with ext...

I have to admit I am a difficult customer with extreme pain and numerous foot and joint problems. I have always had difficulty finding shoes that fit, so shoe shopping is so totally miserable for me that I have very few shoes, and I was down to one pair of sad, ten year old sneakers that were falling apart, and a couple of other pairs of shoes that hurt too much to wear. Cue the Manager, Joshua, who came to my rescue. He instantly understand what I needed, even just over the phone. When I arrived he was on lunch so I spent 20 minutes trying to work with the owner, but we gave up. Then, Joshua arrived so we were able to resume finding me the best shoes. I was shocked that we were very quickly (in ten minutes) able to find two pairs of shoes that fit nicely, were comfortable, and that I am able to walk in without too much pain. Joshua is a real asset to the company, with excellent customer service skills, an ability to listen and quickly know what the customer needs and wants, even if they are complicated problems. He's very gentle with your feet, always smiling, always compassionate. A good heart combined with solid knowledge about foot problems; Joshua is this shop's Ace in the Hole. I don't like to over-review but Joshua may have saved my life. I have been unable to walk much due to various factors and it started to affect my health. Now I can start to walk again!
I like their business model too. The owner knows a great deal about foot disorders, and is good at educating his staff, whilst running the business behind the scenes, and the staff upfront have the customer service skills to take care of the clients' needs.