R. Casey Davis

Review of Eskenazi Health Center

Eskenazi has a fancy new building, but the organiz...

Eskenazi has a fancy new building, but the organization is a disaster. The people who work there are totally incompetent at basic duties like calling in a perscription. I've had weeks of gaps in my medicine every single time I've needed a simple refill because they cannot call it in regularly, correctly, to the right pharmacy, or even at all.

Today I called about how my perscription (which they had already given me the runaround on for WEEKS and then turned out to have never called in at all) and *they had removed the button on the automated menu that took me to the gastroenterologist and replaced it as the Spanish button.* I had to be bounced around and redirected on the phone by people who had no idea what was going on for half an hour.

So I called the other hospital on my insurance, Community. They are kinda infamous for their old, less impressive facilities. But the staff on the phone was very competent and experienced--they were all old people, for one. They got me an appointment with a new doctor in NO time and I can refill my Humira medicine with a nurse practitioner with a walk in, whenever I want.

That's what I need. Medicine. Not a fancy building. MEDICINE.