Tonya McCallum

Review of Mutual Property Management

I wish there were ratings for negative reviews. Mu...

I wish there were ratings for negative reviews. Mutual Property Management is one of THE WORST property management companies I've ever dealt with. They are con artists at its finest! There is nothing genuine about this company. I am out $10k and the only major things they did were install cheap carpet on top of dirty hardwood floors and put in a furnace. They even painted on top of wallpaper borders...incompetent. Invoices are heavily inflated and unless you are a property owner who frequents your property, the work is never completed as promised. I was told that my work was seasonal and would be completed when weather permitted yet the seasons have gone by twice so not sure when they planned on completing the work. I paid my invoices on time/in full upon receipt, and without question. However, I noticed that they will create work that is $300 or less so that they do not need your permission to invoice you which is what they refer to as your escrow. Once I was billed for hot water tank repairs and photos were uploaded to my portal that were not mine. My hot water tank was brand new and the photos uploaded were an old beat up tank. The repair should have been for a furnace instead. Made a bigger mistake of going to work for them and learning things behind the scenes and it's all Smoke and Mirrors. Their latest thing is asking all owners to add them on to their homeowners insurance as an insured interest so that they will be compensated in the event of a loss at your property. Since when are property management companies an insured interest? Do your research everyone, don't take their word on this! To add further insult to injury, the owner abruptly dropped me from the management agreement with a 10 day notice, including insuring the property which they could have at least provided a 30 day notice. When I challenged the fact that work was not completed that I had paid for, he wanted me to accept a verbal promise that it would be and still sign off on the management agreement, releasing them from any further obligation. He must have thought I was naive. When I opted not to do so, out of right as a client, ironically less than a week later my employment was terminated and deemed "not a good business fit!" That was almost laughable. Aside from a handful of people, I was about one of the only professional people working there. The owner played a lot of behind the scenes mind games and often played the African American employees against one another but protected the Muslim employees at all costs. In my face, he offered to give me whatever recommendations I needed to move forward and stated it was nothing personal. Yet less than an hour after I left the company, the slander began. So the feelings are quite "MUTUAL" no pun intended! And trust me, I am not speaking as a disgruntled ex-employee but rather a property owner with genuine bad experiences. My situation will definitely end in litigation but not everyone can afford to take companies to court so beware!