Sandra Lopes Review of Five Palms Restaurant
During our stay in Maui, my Fiance and I went to d...
During our stay in Maui, my Fiance and I went to dinner with 5 of our friends who were also on vacation at the time. Five of our friends paid with cash and my Fiance and I paid with our individual cards, which should've each been charged $57. The total balance was roughly $405.51. We let the server know that we wanted to pay cash first and split the rest with the 2 cards. When the server returned he said my card did not go through, I was confused because I had checked my account earlier that day and I knew that I had $400 left, but without hesitation I gave him my credit card instead as another form of payment. Later that night, I got an email from the bank saying that my account had fallen below $25, I panicked, and when I checked my account I had $0.00 left while on vacation!! I then checked my credit card to realize that had been charged $57 twice, as well as my Fiances debit card. While at the restaurant we were not given any receipt as proof of these transactions, or any declined card, we were also not informed about the "mistakes" that were made with our cards. Also, while waiting for the server Jeff to bring back my card, another server walked by me and apologized for having him as a server because he is terrible and to watch out for my credit card! HER WORDS NOT MINE! I can't make this stuff up lol it was like I was in a movie! And my sushi took 40 minutes! WHAT!! I was left with no money in my checking for the rest of my vacation, and I also had to deactivate all my cards in fear that my card number had been stolen. We returned to the restaurant the next day to speak to someone in charge about what we had experienced the night before and the Director named Gary Smith was not apologetic at all! He kept insisting that his employee would never make a mistake like that, and he also did not do anything to try and compensate for their mistake, that left me with zero dollars during my vacation, which was a huge inconvenience and I will not be returning to this restaurant ever again. Food was decent, but good service goes a long way!
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