We love your hotel but this weekend was very diffi...

We love your hotel but this weekend was very difficult. My wife and I brought a couple along with us, a couple that I am trying to build a business relationship with, and they had a very negative experience in the wee hours of Sunday morning. Their smoke detector was chirping at 3 AM, and when they finally got around to calling the front desk, your maintenance department could not fix the issue and our associates were issued to a new room sometime around 4 AM. Needless to say, this put a real damper on their entire weekend and therefore on ours as well.

Feeling very deflated.