Tzizzle32

Review of Holiday Inn Stevens Point

We arrived before our banquet and had reserved a r...

We arrived before our banquet and had reserved a room through the event. We thought we had a reservation for a king bed + pull out couch as we had 2 adults & 2 kids. When checking in I was asked how many of us staying in the room, which I answered 4, 2 adults & 2 kids. The front desk was prompt and professional asked how many keys I wanted, & gave us 4 wristbands for the pool/waterside area. We went to our room on the 3rd floor walked in & realized it was a king bed with a chair, no pull out couch. We quickly went back to the front desk and I explained the room only had a king bed & there were 4 of us on the reservation. She said that's what you reserved, to which I said I believe it stated king bed with pull out couch, that is the room I reserved online as I knew there would be 4 of us. She said well we do have some rooms like that. Thankfully she said there had been a cancellation so she could move us to another room, but that they were fully booked. The good news is we were able to get a king bed & 2 bunk bed room which worked great for us, had it not been available I'm not sure what would have happened. I booked through their website with my IHG rewards club membership and even prepaid. We enjoyed the rest of our stay, and I found the bed comfort to be excellent. We will most likely need to book here again next year for the same event, I'll try to call and confirm my room with someone hopefully who actually works at this particular hotel. We also stopped in at the bar after our event with friends & family and I found the bartenders to be very good.