We've stayed at the Luxor a couple of times. The ...

We've stayed at the Luxor a couple of times. The first time, I used a groupon to book our room, the room was nice in the tower. The second time (January 2-5, 20) we purchased a room with breakfast/lunch included. The room was located in the Pyramid section, which I believe is nicer, but I would of rather stayed in the tower. The bed was okay, not enough blankets (1 sheet/1 blanket), froze one night! The pillows suck (2 pillows only) and it was very loud! They play music in the atrium all day/night, people yelling, thank God I had ear plugs with me. Food was excellent in the deli and the Pyramid Cafe. First morning, we had a female server and she was very pleasant, attentive and very upbeat. The second morning, we had a male server. He didn't come around for a long time, we had to ask our beverage gal where our server was so we could order and it wasn't even that busy! Once our food was served, he didn't come around much. The table next to us ended up having to ask who their server was and it was the same guy! The Mexican restaurant located in the Luxor has really good food, but the service sucks! We've been there twice and both times, service was extremely slow! This last time, we sat there for a good 15 minutes before anybody came to get our drink order. My husband wanted 7-up (he was sick) and they didn't have any, she said the order didn't come in (right before a weekend???) So he ordered orange juice and that took about 20 minutes to get! The chips/salsa wasn't ready, that came to us about 25 minutes in. The staff just didn't seem prepared and it wasn't busy at all. The hotel's location is perfect though!