Mike du Croix

Review of Diamond Athletic Medical Suppl...

I rented a kneeling mobility device from Diamond, ...

I rented a kneeling mobility device from Diamond, for my wife whom has a torn ligament in her leg. While she was using it in the kitchen of our home one of the front wheels came off and my wife fell and landed on her injured leg. The next day I went to Diamond to have the device replaced, I was informed all such units are inspected and serviced when they are returned. I informed the staff member that it was obviously not serviced or the service technician is incompetent as the wheel axel unthreaded causing the wheel to come off. When renting a medical assistance device for an injured person there is an expectation of confidence the device will function properly and not contribute to further injury. This expectation was not met buy Diane athletics.