Currently too much runaround on getting a repair s...

Currently too much runaround on getting a repair scheduled on a dead Samsung digital signage display. It's not exactly a mission critical repair for us, but something as simple as following up with us after the date Samsung mentioned should be a critical part of their mission. I went back to Samsung Business Support to see what they can do for us. I wasn't going into this expecting next business day replacement/repair, but I was hoping for something better than next business month.