E

First let me say the person from the sales departm...

First let me say the person from the sales department that took my complaint did a great job and should be commended for handing my call very well. The service department on the other hand.... the opposite. I recently (Saturday) took my car in for a full check of my car prior to a 2,000 mile road trip. They looked it over and found some things wrong and gave me an estimate, including a leak in the transmission fluid which I would have assumed they checked, but i was wrong. I had the warning light come on in my car for check my transmission less than 24 hours after my "full inspection". Then when I opened the hood the first thing I see is a huge split in my window washer fluid line which was never mentioned in the inspection review and is impossible to miss if you open the hood. I called franticly to their service department because I know little about cars and at the time thought it could be a transmission fluid line and was both angered and worried that they had missed it and my car was now at risk of something severe. The mechanic C who I spoke too's response was that they check to make sure the wipers and washer fluid works and that is it, and that the department had actually closed at 4 and they could see me Monday morning..... Your kidding me right? You know I have a leak in transmission fluid but don't fill it, and completely miss a cracked window washer fluid line and your response to my concern over my car is well see you in the morning in 2 days.
I warn anyone against getting their "full inspection" for $100+ and encourage you to look at the other reviews on here about their service department, because if I had I never would have taken my car there.

Comments:

No comments