Ethan Cooper Review of Northstar Ford
First let me say the person from the sales departm...
First let me say the person from the sales department that took my complaint did a great job and should be commended for handing my call very well. The service department on the other hand.... the opposite. I recently (Saturday) took my car in for a full check of my car prior to a 2,000 mile road trip. They looked it over and found some things wrong and gave me an estimate, including a leak in the transmission fluid which I would have assumed they checked, but i was wrong. I had the warning light come on in my car for check my transmission less than 24 hours after my "full inspection". Then when I opened the hood the first thing I see is a huge split in my window washer fluid line which was never mentioned in the inspection review and is impossible to miss if you open the hood. I called franticly to their service department because I know little about cars and at the time thought it could be a transmission fluid line and was both angered and worried that they had missed it and my car was now at risk of something severe. The mechanic C who I spoke too's response was that they check to make sure the wipers and washer fluid works and that is it, and that the department had actually closed at 4 and they could see me Monday morning..... Your kidding me right? You know I have a leak in transmission fluid but don't fill it, and completely miss a cracked window washer fluid line and your response to my concern over my car is well see you in the morning in 2 days.
I warn anyone against getting their "full inspection" for $100+ and encourage you to look at the other reviews on here about their service department, because if I had I never would have taken my car there.

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