What a poor experience. We were treated like we di...

What a poor experience. We were treated like we didn't matter. When we arrived I found out it was a $15 tasting fee and asked the person at the front desk if there was a better tasting we could do. Cakebread was my wife's favorite wine so I wanted the best experience possible and was willing to spend a lot more money. The response from the guy at the front: "What, are our wines not good enough for you?". That really threw me because it wasn't a joke - he was deadpan and snobby. He didn't listen when I politely rephrased to ask if there was a more expensive tasting with more rare wines. He literally turned away while I was talking and ignored me. Then he said "Here's a white" and poured a tiny pour without any introduction. We thought it was just something to sip until our tasting began - nope - it was the first wine on the list. No intro, no smile, nothing. We didn't even know what it was. We got to the tasting and the staff member said "we have five wines for you today" and we were surprised. We said we thought there were six, she looked at us like we were dumb and said "you just had one of them". What? Four of the other people in our tour were also surprised because they had been treated similarly to us. It wasn't just us, everyone was having the same experience. The pours were extremely light and we were not allowed to revisit any wines. When we asked if we could, we were told "No, we don't do that". The whole tasting had the vibe of "hurry up and get out, we don't need you, you need us, quit asking questions and be thankful we're pouring you a half oz".

Here's the thing Cakebread: We - your customers - have what you need... money. You were such a huge disapointment to my wife that you won't be getting any more money from us. Your brand is now associated with disapointment. You made my wife sad because you treated her like she didn't matter. You were her favorite wine. She'd been looking forward to a tasting at your facility for months and you totally let her down. When I think of your label I now think of the disappointment in my wife's eyes. I hope the actual Cakebreads read this and make a real change to how the staff treats the customers. When staff treats customers poorly, it's a manifestation of a systemic morale problem and not an easy fix. I hope you still care enough to fix it. You just lost two long-time devoted customers. When people ask us how our trip to Napa was we'll be answering that it was great EXCEPT for our huge disapointment in Cakebread.

Two stars because the wine was good as expected but overall we left with a sour taste that will stick with us.