I've been going to snow trails since I was a child...

I've been going to snow trails since I was a child. My children have personally never been. I tried to schedule tubing for last week and it was booked up. No problem! I'll do it next week when they release more availability. I set an alarm on my phone for today so I was on there BEFORE 11am, when they released. I get on, reserve my spot for Friday for 4 people and the website crashes. So I call and spoke to a very short, rude individual (a woman). She ended up telling me that, "you just have to keep refreshing, I can't do anything about it" and hung up on me. So I did what she told me and refreshed for about 30 mins. By the time I finally got it to load, my spots were GONE!!! it's very unfortunate that your website can't handle the flow of incoming reservations. I don't find it very fair that my spots were taken right from under me due to your websites lack of ability to schedule and reserve spots for customers. At this point I'd rather drive to Cleveland or Mad River Mountain. What a disgrace.